FAQ

  • Can I search for a seller by name?

    Yes ! In the blue menu box just to the left, you can search for sellers by: sellers name, product / item, by state (location search)  and by category.

  • Once I have registered what happens?

    Once you have registered, you will have authorised your email address and password. When you login using your Email Address and Password (top right hand side of the page), you will be fully active within the The SOC Exchange.com website.

  • What does fully active mean?

    Fully active means that you will be able to access all the website features that the sellers can provide to you such as: contact with sellers via email, posting a blog comment, receive RSS Feeds, plus many more features!

  • If I am not registered can I still move around the website?

    Yes absolutely!

  • Is my personal information secure?

    Yes. Your personal information is encrypted to protect it from access by unauthorized persons. We employ the GEO TRUST SSL security system.
    We have confidence in our state-of-the-art encryption methods.

  • Is my credit card information secure? (Sellers)

    Yes. All credit card information given by you to us is processed through PayPal,
    the global leader in online payments.

  • Is my credit card information secure? (Buyers)

    Yes. All payments are processed exclusively through PayPal. 

  • When I select e-mail alerts from a seller will they know my identity?

    No. The seller will know your nickname and the total number of e-mail subscribers they have, but they will not know your e-mail addresses or identity.

  • What if I have a problem with a seller I have purchased from or a buyer who has purchased from me?

    The SOC Exchange.com will suspend or terminate any seller from our site if we do not believe they are operating according to our 'Terms of Use.' Likewise, we reserve the same right to terminate a 'Buyers' membership.
    The SOC Exchange.com facilitates transactions between sellers and buyers, we are not involved in the actual transactions. You must attempt to resolve any dispute with the relevant seller or buyer yourself and, if necessary, seek assistance from relevant authorities or professional advisers. Please inform us if you remain dissatisfied after endeavouring to resolve a dispute, as we can take action to ensure that all users comply with the 'Terms of Use.'

  • Who will see my resume?

    Employers and recruiters are the only people who will see your resume. In the case of a special or free promotion all users may see your resume from time to time. 

  • What happens in the Food & Wine market?

    The Food & WIne market is where food retailers of all shapes and sizes can open an e-commerce website and fully service their customers online.

  • What about online shopping in the Food & Wine market?

    All retailers have the ability to activate online shopping in the Food & Wine market. This is a feature that is optional and is NO extra cost. 

  • If I list my items or job opportunities before Jan 31, 2012 what happens?

    All listings in our Auctions + Buy Now marketplace enterd before Jan 31, 2012 will not be subject to any commission - no matter when the item sells. The same goes for listing in all our markets as well as job opportunities. All listings in all markets will be checked and verified for integrity after Jaanuary 31, 2012. Any listings found to not be genuine after Jan 31, 2012 will be deleted.

  • Further Questions?

    Chances are these may be answered in our Terms of Use. If not, feel free to contact us.